Refund and Cancellation Policy
Effective Date: 01-01-2023
1. Introduction
This Refund and Cancellation Policy outlines the rules and procedures for canceling bookings and requesting refunds for the services provided by Friends Tours & Travels.
2. Cancellation Policy
Customer-Initiated Cancellations:
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Cancellations made more than '72' hours before the scheduled pickup time will receive a full refund.
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Cancellations made within '48' hours of the scheduled pickup time will incur a 40% cancellation fee.
Company-Initiated Cancellations:
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If we cancel your booking due to unforeseen circumstances, you will receive a full refund or the option to reschedule without any additional charges.
3. Refund Policy
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Eligibility for Refunds: Refunds are only applicable for cancellations made in accordance with our cancellation policy.
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Refund Process: To request a refund, please contact our customer service team at +91-8872229001, +91-8872229001. Refunds will be processed within 5 business days and will be credited to the original method of payment.
4. Non-Refundable Situations
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No refunds will be issued for no-shows or cancellations made less than 16 hours before the scheduled pickup time.
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Refunds will not be provided for any partially used services.
5. Changes to Booking
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Changes to your booking (e.g., date, time, destination) are subject to availability and may incur additional charges. Please contact our customer service team to make any changes to your booking.
8. Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
Friends Tours & Travels
#3605, Sector 37D, Chandigarh
Friendstourstravels1086@gmail.com
+91-8872229001
+91-8872229002